Travel Claim Process
How to Report a Claim?
Making a claim was never this easy! Whatever trouble you’re facing, we have a solution for it.
Read on to know about our super fast claim processes.
CLAIM FORM
You can click here and check our claim form
VISIT OUR BRANCH
You can check for your nearest branch here
Initiate Quick Claim
Claim Process Simplified
Simple steps to help you file a claim under your insurance policy.
1Medical Emergency/Hospitalization
2Approch the medical service provider abroad and show GCI Travel Insurance Policy to avail the cashless treatment
3Inform "Europ Assistance" to intimate the claim
4Europ Assistance places the guarantee letter with provider (As per policy coverage)
5Europ Assistance settles bills directly with provider
Document Checklist
Medical Expenses
- Generali Central Travel Suraksha Claim Form
- Policy Copy / Certificate Copy
- Treating / attending Doctor’s report
- Original Admission / discharge card
- Original Bills with Receipts & Prescription
- Original X-ray reports/Pathological / Investigative reports, if any
- Copy of passport / Visa with Entry & exit stamp
- Copy of ticket and boarding pass
Accidental Death
- Generali Central Personal Accident Claim Form
- Policy / Certificate Copy
- Attending Doctors Report
- Original Death Certificate
- Original / attested Post Mortem / Coroners Report
- Attested copy of FIR / Panchnama
- Police Inquest report, where applicable
Accidental Dismemberment / Disablement
- Generali Central Personal Accident Claim Form
- Policy / Certificate Copy
- Attending Doctors Report
- Original Disability Certificate from the Doctor, if any
- Investigation / Lab Reports (X-Rays & reports etc)
- Original Admission / Discharge Card, if hospitalised
- Police Inquest report, where applicable
- In case of PTD claims – Disability Certificate from treating doctor.
Loss of Checked in Baggage
- Generali Central Travel Suraksha Claim Form
- Policy / Certificate Copy
- Property Irregularity Report (obtained from Airline)
- Copies of Correspondence with the Airline authorities / others confirming the loss and details of compensation.
- Individual list of items in each baggage with approximate cost of each item.
- Copy of the passport / Visa with Entry & exit stamp.
Delay of Checked in Baggage
- Generali Central Travel Suraksha Claim Form
- Policy / Certificate Copy
- Property Irregularity Report (obtained from Airline)
- Copies of Correspondence with the Airline authorities / others confirming the loss and details of compensation.
- Original bills / receipts / invoices pertaining to expenses incurred / purchases made towards necessary personal effects, during the delay period.
- Copy of the passport / Visa with Entry & exit stamp.
Loss of Passport
- Generali Central Travel Suraksha Claim Form
- Policy / Certificate Copy
- Copy of new passport & previous passport (if available)
- Original bills / invoices of expenses incurred for obtaining a new passport
- Copy of FIR / Police Report
Medical Evacuation / Transportation to Republic of India
- Generali Central Travel Suraksha Claim Form
- Policy / Certificate Copy
- Hospital admission / discharge card, if hospitalised
- Medical Reports / Investigative (coroners / Post mortem) Reports
- Doctor’s statement indicating the cause of illness and necessity of medical evacuation / transportation to the Republic of India.
- All original bills / receipt towards expenses incurred during medical evacuation / transportation.
Compassionate Visit
- Generali Central Travel Suraksha Claim Form
- Policy / Certificate Copy
- Certificate from treating doctor stating the reason for such assistance.
- Copy of Air Tickets
- Original Bills / Invoices towards expenses incurred.
