Grievance Redressal
We are sorry that you had to face an issue. We are here and committed to
resolve any complaint you may have. You can escalate your concerns as per the
escalation matrix given below.
LEVEL 1
You Can Call On Our HELPLINE
1800-220-233 / 1860-500-3333 / 022-67837800
OR
SEND US AN EMAIL
Our senior citizen policyholders can avail priority support by choosing the valid option from the helpline menu or write to:
care.assure@generalicentral.com
OR
VISIT BRANCH GRIEVANCE REDRESSAL OFFICER (GRO)
Walk-in to any of our nearest branches and request to meet the GRO.
LEVEL 2
If the solution provided to you does not meet your expectations,
you can write directly to our Corporate GRO.
SEND US AN EMAIL
OR
CALL US ON
OR
Send your complaint to our Corporate Grievance Redressal Officer
Mr. Hari Shankar Mishra
ADDRESS
Generali Central Insurance Company Ltd.
Unit No. 301, 3rd Floor Part, Building No. 8,
Mindspace IT/ITES SEZ, MIDC Industrial Area,
Airavali, Navi Mumbai,
Thane District – 400 708.
LEVEL 3
If you are still not satisfied with the solution provided, you can email
our CEO’s office.
EMAIL OUR CEO’s OFFICE
You can also register your complaint through IRDAI’s Bima Bharosa Portal.
Click here to Register.
TATs for Complaint:
1. You will receive grievance acknowledgement from us immediately for your complaint.
2. Final resolution will be shared with you within 2 weeks of receiving your complaint.
3. Your complaint will be considered as closed if we do not receive any reply from you within 8 weeks from the date of receipt of response.
Insurance Ombudsman
If you are dissatisfied with the resolution provided or if your complaint is not resolved within 30 days, you may opt to approach the Office of the Insurance Ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the Insurance Ombudsman, are available on the website of the Insurance Ombudsman. Click here
In case you wish to send your complaint to insurance ombudsman. Click here to access the list of insurance ombudsman offices.
